Faq | DOSING CABLETECH

+86-13829229053

admin@dxcabletech.com

English

Q: I'm new to this industry and don't have a plan.

A：Each of our salesmen can give you advice on how to plan your workshop, install equipment, save money, etc.
Q: How can I find the best machine for my needs?

A: Tell us in detail what you need: diameter range of inlet and output wires, production capacity.
Q: Why do we trust your company and products?

A: Our founder brings 20 years of industry experience and keen market insights. Supported by an engineering team focused on R&D, innovation, and technical support, we provide proven international services including training, guidance, and overseas assistance. Our machines incorporate premium components from Siemens, Omron, and NSK, with rigorous pre-shipment testing ensuring reliability for customers worldwide, including the USA, India, and Malaysia.
Q:How To Visit Your Factory?

A:Shenzhen → Humen: 40 mins by high-speed train Shenzhen Airport → Factory: 1 hr by taxi.
Q：If We Buy Machine From You, Can You Offer Some Raw Material And Spare Part?

A：Yes, for example, if you buy cable extruder from us, we can also offer you the bobbin,cable mold, and pvc raw material ect.
Q: How Are Technical Issues Resolved?

A: Our streamlined support process begins with sharing photos or videos of the issue with our engineers. You'll receive diagnostic feedback and solutions within 24 hours, and can access real-time online guidance via video call for repairs or operational assistance. For critical cases, we dispatch senior engineers directly to your site worldwide.
Q: Why Do Prices Vary Significantly Between Suppliers?

A: Key differentiators: ✅Manufacturer Direct (vs. traders): We control quality/cost ✅ Premium Components: Siemens/Omron/NSK/LG systems ✅ Proven Expertise: 20+ years industry experience (founder-level)
Q：What Is The Delivery Period After Order Confirmation?

A： Standard production lead time is 60 days after: ✅ Order confirmation + Deposit received Note: Excludes international shipping time; expedited options available upon request.
Q：What Is The Warranty Coverage?

A：12-month warranty starting from Bill of Lading (BL) date and Lifetime technical support (post-warranty repairs charged at cost).
Q: What are your payment terms?

A: Standard type is 50% T/T as deposit, 50% T/T before shipping.

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