In the cable manufacturing industry, the long-term stable operation of equipment is the cornerstone for customers to achieve a return on investment. We deeply understand that a solid after-sales service commitment holds value equal to the performance of the equipment itself. To this end, we have built a systematic, procedural, and results-oriented after-sales service system, aiming to become the most reliable strategic partner on your production line.

Multi-level Response: Efficient and Professional Technical Support System

We fully understand the importance of time in production and have therefore established a graded response, multi-channel technical support mechanism.

• Immediate Response Tier (Online/Remote Support)

  • Service Window: We provide a 7x12-hour technical consultation hotline and online customer service, ensuring your inquiries have a clear channel.

  • Remote Diagnostics: With your authorization, our engineers can securely connect remotely to diagnose the equipment control system, accurately pinpoint software or parameter issues, striving to resolve most faults online, significantly reducing downtime.

• On-site Disposal Tier (Engineer Dispatch)

  • For mechanical or electrical hardware faults that require physical intervention, we initiate the on-site service process after assessment. Our team of engineers is rigorously trained and equipped with common diagnostic tools and core spare parts, aiming to resolve issues in a single visit.

Supply Chain Assurance: Stable and Transparent Spare Parts Service Network

Spare parts are the lifeline of your equipment. We are committed to ensuring you can access the required genuine spare parts at reasonable cost and within expected timeframes.

• Core Component Inventory: We maintain a safety stock of high-frequency wear parts and key components for our equipment in a central warehouse, managed dynamically.

• Transparent Supply Chain: We disclose standard lead times for spare parts to customers. For non-standard or special parts, we communicate proactively and assist you in planning your spare parts inventory.

• Quality Commitment: We promise that all supplied spare parts comply with original technical specifications, guaranteeing equipment stability and longevity from the source.

Knowledge Transfer: Practical Training and Capability Building

We firmly believe that empowering our customers is the best way to prevent problems. Our service extends beyond "repair" to "education".

• Standardized Delivery Training: Upon delivery of each machine, we provide comprehensive on-site operation and basic maintenance training to ensure your team can operate the new equipment independently and safely.

• Systematic Training Materials: We provide detailed Chinese operation manuals, maintenance procedures, and fault code manuals with the equipment. These documents are continuously updated, serving as your team's portable technical advisor.

• Advanced Training Courses: We regularly organize specialized training sessions, online or offline, covering advanced troubleshooting, process optimization, etc., to help your team continuously improve their skills.

Value Extension: Future-Oriented Upgrade and Optimization Services

As technology and markets evolve, your equipment's capabilities should keep pace.

• Regular Health Checks: We offer equipment condition assessment services, providing professional inspection reports to give you clear insight into your equipment's status.

• Objective Upgrade Advice: Based on assessment results and your production capacity needs, we will frankly advise if upgrades are necessary and provide various cost-effective solutions. Whether it's control system upgrades, functional module expansions, or efficiency improvement retrofits, we always prioritize your long-term interests.

Conclusion: Our Service Philosophy

For us, after-sales service is not a cost center, but the cornerstone of trust for long-term cooperation. We reject unrealistic promises and insist on fulfilling every commitment with professional capability, sincere attitude, and efficient action. We hope that through our dedicated work, every piece of equipment you purchase will deliver value beyond its cost, enabling our shared endeavors to progress steadily and sustainably.